Help Center
The help page should route visitors to quick answers and support topics without overcomplicating the experience.
Help Page Intent
Users want answers about accounts, safety, privacy, pricing, and contacting support.
Common Help Topics
Organize support around sign-up, login, profile editing, safety, verification, payments, and reporting suspicious behavior.
- Use FAQ for simple recurring questions.
- Use contact for account-specific issues.
- Link safety questions to the safety hub.
Support Tone
Dating support should be calm, private, and practical. Avoid asking users to share sensitive details unless necessary.
Where to Go Next
Use the help center as a routing page. General product questions should go to FAQ, account-specific issues should go to contact, and safety decisions should go to the safety hub before a member meets anyone offline.
- FAQ for common site, profile, pricing, and safety questions.
- Contact for account-specific support or reporting issues.
- Safety hub for verification, public meetings, and red flags.
- Privacy policy, terms, and cookies for policy information.
Support Topics to Add After Launch
Once the product backend is connected, the help center should include exact answers for password resets, profile edits, photo review, account deletion, billing questions, blocked users, reports, and verification status. Those topics should be written from real support workflows rather than guessed in advance.
Until then, this page should stay as a clear directory. It gives search engines and users a stable support hub while avoiding false claims about features that may still change.
Get Help
- Check the FAQ first.
- Review safety and privacy pages.
- Use contact for unresolved account issues.
This page should become the support hub once the product backend is connected.